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    • Terms and Conditions

    Terms and Conditions

    Shipping Policy
    At Crystal Wala, we are committed to delivering your orders promptly and securely.

    • Processing Time: Orders are typically processed within 1-2 business days.
    • Shipping Duration: Delivery times vary based on location:
      • Domestic: 3-7 business days.
      • International: 7-14 business days.
    • Tracking Information: Once your order is shipped, you will receive a tracking number via email for real-time updates.
    • Shipping Charges: Shipping costs are calculated at checkout based on the delivery address and order size.

    Note: Delays may occur due to unforeseen circumstances such as holidays or courier issues.

    Return Policy
    Your satisfaction is our priority, and we strive to ensure you’re happy with your purchase.

    • Eligibility: Returns are accepted within 15 days of delivery. Items must be unused, undamaged, and in their original packaging.
    • Non-Returnable Items: Customized products, used items, and items damaged due to improper use are not eligible for returns.
    • Return Process:
      1. Contact our support team at Crystalwala9@gmail.com with your order details.
      2. Ship the item back to the address provided by our team.
      3. Once the item is received and inspected, we will confirm your return status.

    Note: Return shipping charges are the responsibility of the customer unless the item received was incorrect or defective.

    Refunds & Compensation
    We aim to process refunds and address concerns efficiently.

    • Refund Eligibility: Refunds are issued for returned items meeting our return policy criteria.
    • Refund Processing Time:
      • Refunds to the original payment method: 5-10 business days.
      • Store credits: Processed within 1-2 business days after return approval.
    • Compensation for Damaged Items: If your item arrives damaged, please contact us within 48 hours with photos for a replacement or refund.
    • Partial Refunds: In certain cases, partial refunds may be issued for items that do not meet full eligibility for a return.

    Customer Support:
    If you have any questions or concerns regarding shipping, returns, or refunds, don’t hesitate to contact us at Crystalwala9@gmail.com.

    We value your trust and look forward to serving you with the best products and services.